Policy, Pricing & Procedures:
Prices, specifications, and images are subject to change without notice. We are not responsible for typographical or illustrative errors. Rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms. Please note: A small order fee of $5.00 will apply for any order with a merchandise total of $25.00 or less.
All goods shipped at purchasers risk. Seller makes no warranty of marketability, or application of goods, and our liability shall in no event exceed the purchase price. No equipment returns except for manufacturer defects at our discretion. No returns allowed under any circumstances after 15 days of receipt of goods.
Any and all collection costs will be paid by the purchaser. Interest rate of 1.5% per month; (18% APR), will be charged on all past due accounts. Customer satisfaction is very important to us. We are committed to providing you with the best solution possible, but there are limitations because of the unique nature of the products we sell.
Non-Defective items return policy is as follows:
Return request must be made within 2 weeks from the invoice date. All products must be returned in original blank condition and in the original packaging. RMA # must be obtained by emailing or calling our offices directly. Customer will be responsible for the cost of shipping the items back to us. We will not accept returns on products already custom imprinted on. No reimbursements on shipping charges. Authorized returns will receive PicturePocket.com company store credit.
Defective or damaged items return policy is as follows:
Return request must be made within 10 days of receipt of shipment. Please inspect all packaging upon receipt of goods and note any shipper damage so that we can help you file a claim against the shipper. Pictures of defects or damages must be taken upon discovery of said defects or damages then sent to your representative. Returns must be approved by your sales representative or the office manager. RMA # must be obtained by emailing or calling our offices directly. We will not accept returns on products already imprinted on. No reimbursements on shipping charges. Authorized returns will receive company credit or replacements only.
Picture Pocket Company policy includes but is not limited to the above statements.